Policies & Client Guidelines

At AuraGlow Skinlab, policies are thoughtfully designed to ensure a seamless, respectful, and elevated experience for every client. Please review carefully prior to booking.

  • New clients may either book:

    • An In-Person Skin Consultation

    • A Virtual Skin Consultation

  • Virtual and in-person consultations are complimentary.

    A valid card on file is required to reserve your appointment.

    Consultations may be rescheduled once with at least 48 hours’ notice.

    Late cancellations or missed consultations will incur a $50 reservation fee.

  • Deposit is non-refundable

    Deposit may be transferred one time with 48 hours notice

  • A minimum of 48 hours’ notice is required to reschedule or cancel any appointment.

    Deposits are non-refundable but may be transferred one time with at least 48 hours notice.

    Changes within 48 hours, including cancellations or rescheduling, result in forfeiture of deposit.

    Arriving 15 minutes late will result in cancellation and forfeit deposit.

    No-shows will forfeit deposit and may be prohibited from booking future appointments.

  • If you are feeling unwell or experiencing symptoms such as fever, cough, congestion, sore throat, or flu-like symptoms, please notify us as soon as possible.

    In-person appointments may be rescheduled to protect the health and safety of all clients.

  • Professional skincare is available before our Shopify store launches.

    GlyMed Plus

    Browse and purchase products through my authorized GlyMed Plus storefront. If you’re unsure which products are right for your skin, I recommend scheduling an in-person or virtual skin consultation first.

    Hale & Hush

    Select Hale & Hush products may be available for purchase in-suite. For all Hale & Hush orders, an invoice will be sent prior to ordering. Once payment is received, your order will be placed and will be available for local pickup or shipping. If your product is already in stock, it may be picked up after payment has been received.

  • All professional skincare product sales are final. Products that have been opened, used, or tampered with are not elgible for return or exchange for sanitary and safety reasons.

    If you receive a damaged or incorrect item, please contact AuraGlow Skinlab within 48 hours of delivery or pickup so we can assist you.

  • Results vary based on individual skin type, lifestyle, and adherence to recommended home care. Consistency and professional-grade skincare are strongly encouraged to achieve optimal, lasting results.

  • AuraGlow Skinlab maintains a professional, respectful, and luxury environment. Inappropriate behavior, harassment, or disrespect toward staff will result in immediate termination of services without refund.

Acknowledgment

By booking an appointment, you acknowledge that you have read and agree to all policies listed above.